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Frequently Asked Questions

What is BridgeNet?

BridgeNet is the trade name of the New Westminster fibre utility that leases out unused capacity in the City's carrier-grade fibre optic network to Internet Service Providers (ISPs) and telecommunication companies who in turn offer high speed internet, phone, TV/video services to local business and multi-family residential customers at some of the best rates in the country.

Why did the City of New Westminster start BridgeNet?

BridgeNet was launched in 2016 as part of the City's Intelligent City initiative, whereby the fibre network infrastructure is critical to facilitating economic development and attracting new talents and industries to New Westminster.

BridgeNet will provide greater access to reliable, affordable high-speed internet services (Giga-bit/sec) and improved choices by enabling more Internet Service Providers and telecom companies to service the community. With affordable and readily available high-speed broadband services, the City hopes to attract more innovative companies and knowledge workers to the community, helping businesses of all sizes to compete in today's global digital economy.

What is BridgeNet's Implementation Plan?

BridgeNet is a multi-phased project. For the initial phases, the City is planning to link fibre to apartments or multiple-dwelling units (MDU's) with 50 or more units located in Downtown, Uptown, Quayside, Brewery District and Victoria Heights areas. Over time, most businesses, schools, institutions and multi-family residential buildings in high density areas will be able to receive high-speed services from internet service providers that lease fibre from the City.

When will BridgeNet be in my neighbourhood?

Starting in the fall of 2016, the fibre facility will be available in Downtown and Uptown New Westminster. In 2017 the fibre network will be extended to Sapperton Brewery district and the Quayside area. If you would like to learn more about the project phases, please go to the map page.

Does BridgeNet offer telecom services or fibre services directly to customers?

No, BridgeNet only leases dark fibre to authorized Internet Service Providers and telecom companies who in turn, deliver their services to the customer.

How do I connect to BridgeNet?

Please call one of the authorized Internet Service Providers (ISPs) listed on the website. They will be able to provide details about their service offerings and explain how you may get connected. BridgeNet (or the City) does not sell internet services to customers, only the ISPs do.

Which types of residential buildings can connect to BridgeNet?

Only multi-family residences with 50 or more units will be able to connect to BridgeNet. Expanding BridgeNet to single-family neighbourhoods is currently outside of the project scope.

How do I find out if my building will be connected to BridgeNet?

Since BridgeNet does not sell directly to the end customer, it is always best to contact the authorized Internet Service Providers. Please visit the map page for a closer look at the project plan or contact one of the ISPs listed.

Can a developer, strata council or property owner refuse a BridgeNet fibre connection?

While most businesses and multi-family residential buildings in New Westminster will be able to connect to BridgeNet, connecting is ultimately the choice of the developer, strata council or property owner.

Allowing BridgeNet in your development or building is an ideal way to ensure future occupants have access to some of the fastest and most competitively priced high-speed internet, phone and TV services in the country. The Building Owners and management association also encourages its members to accommodate multiple telecom services providers in their premises in order to enable more competition.

My residential building is going to be connected to BridgeNet. How do we get BridgeNet powered services in our unit?

Connections to BridgeNet must be coordinated by a residential building's strata council, management company or owner. Once the building is connected, strata councils, managers or building owners may choose to allow individual tenants and unit owners to acquire their telecom services individually, or alternatively they may choose to negotiate a building-wide deal with one of BridgeNet's resident internet service providers.